Refund policy

Return & Refund Policy

Returns

We accept returns within 30 days of delivery.

Because we work with international suppliers, returns must be approved first.
Please do not send items back without contacting us, as return addresses vary by product and supplier.

To request a return, email us at outbacktorque@gmail.com with:

  • Your order number

  • A description of the issue

  • Clear photos (if the item is damaged or incorrect)

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect:

  • Contact us within 7 days of delivery

  • Provide photo or video evidence

If approved, we will offer:

  • A replacement at no cost
    OR

  • A full refund

You will not need to return the item unless specifically instructed.

Change of Mind Returns

We accept change-of-mind returns under these conditions:

  • The item must be unused and in original packaging

  • The customer is responsible for return shipping costs

  • Original shipping fees are non-refundable

  • A restocking fee may apply (if applicable)

Return shipping costs can be high due to international suppliers.

Order Cancellations

Orders can only be cancelled within 12 hours of purchase.
After this period, orders may already be processed or shipped.

Refund Processing

Once approved:

  • Refunds are processed to the original payment method

  • Please allow 5–10 business days for funds to appear

Non-Returnable Items

  • Gift cards

  • Clearance items

  • Personalized/custom items

  • Used items

Contact Information

For return requests or questions:

Email: outbacktorque@gmail.com
Business Name: Outback Torque