Shipping policy

Shipping Timeframes

Estimated delivery times:

  • Australia: 5–15 business days

  • New Zealand: 7–18 business days

  • International: 10–25 business days

Delivery times are estimates only and may vary due to:

  • Customs processing

  • Carrier delays

  • High-demand periods

  • Supplier handling times


Shipping Costs

Shipping costs are calculated at checkout unless otherwise stated.

Any applicable shipping fees are non-refundable unless required under Australian Consumer Law.


Tracking

Tracking information will be provided once available.

Please allow a few days for tracking updates to appear in the system.


Lost or Delayed Orders

If your order has not arrived within the estimated timeframe, please contact us.

Under the Australian Consumer Law, which is part of the Competition and Consumer Act 2010, we will work with you to resolve issues where goods:

  • Do not arrive

  • Are significantly delayed

  • Are lost in transit

We are responsible for ensuring your order reaches you.


Incorrect Shipping Information

Please ensure your shipping details are correct at checkout.

We are not responsible for orders shipped to incorrectly provided addresses.

If an order is returned to us due to incorrect details, additional shipping charges may apply.


Customs & Duties (International Orders)

For international orders, customs duties and taxes (if applicable) are the responsibility of the customer.

We are not responsible for delays caused by customs authorities.


Contact Us

If you have any shipping questions, please contact:

Business Name: Outback Torque 
Email: outbacktorque@gmail.com